Job Description

Customer Support Representative (Voice / Live Chat / Email)

Location:

UOA Business Park, Shah Alam (5-minutes walk from LRT Subang Jaya)

Job Overview:

We are looking for a passionate and customer-focused individual to join our support team! You'll be handling customer inquiries via

voice, live chat, and email

, ensuring every interaction is resolved efficiently and professionally.

Key Responsibilities:

Handle customer inquiries through voice, chat, and email with professionalism and urgency. Take ownership of customer concerns and ensure timely resolution. Present product information clearly and confidently. Balance customer satisfaction with business goals through effective communication. Meet individual KPIs and contribute to team success. Promote self-service tools and guide customers toward efficient solutions. Collaborate with Team Leaders and Managers to improve processes. Uphold confidentiality and data protection standards.

Requirements:

Minimum qualification:

SPM (C1 level)

Good communication and problem-solving skills. Able to work on

rotational shifts (8 AM - 10 PM)

.

Salary & Benefits:

Basic Salary:

RM2,400

KPI Incentive:

RM300

Shift Allowance:

RM10/day (shift ends 8:30 PM - 11:00 PM) RM30/day (shift ends 12 AM and above)

Working Hours:

9 hours per shift 5 working days + 2 rest days per week

Why Join Us?

Friendly and supportive work culture Convenient location - 5 minutes' walk from LRT Subang Jaya
Opportunity to grow in a fast-paced environment

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,400.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Ability to commute/relocate:

Subang Jaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Intake 3rd Nov 2025, If selected able to join next week Monday ?
Education:

STM/STPM (Required)
Experience:

Customer Service: 1 year (Preferred)
Language:

English (Required)
Location:

Subang Jaya (Preferred)
Work Location: In person