Customer Support Setup Specialist

Malaysia, Malaysia

Job Description


Join Our Rapidly Growing Team as a Customer Support Setup/ Implementation Specialist!Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem? After experiencing a phenomenal 600% growth last year, we\xe2\x80\x99re on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents.Why You\'ll Love Working With Us:

  • Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients.
  • Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce.
  • Work alongside a team of passionate professionals who will inspire and support you.
Your Role:As our Customer Support Setup Specialist, you\xe2\x80\x99ll be instrumental in:
  • Configuring and optimizing customer service platforms to meet client needs.
  • Enhancing implementation processes to deliver exceptional client service.
  • Creating and maintaining detailed setup tutorials and SOPs.
  • Auditing and optimizing platforms for peak performance.
  • Providing support to Onboarding Specialists with platform-related queries.
  • Reporting on progress and analytics to keep the team informed.
What We\'re Looking For:
  • Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred.
  • Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication.
  • Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus.
  • Attributes: Detail-oriented, self-starter with high energy and motivational skills.
Internet Requirements:
  • Personal PC or laptop with at least 15 Mbps for upload & download speed.
Perks & Benefits:
  • $5 USD/hour
  • Relax and recharge with paid time off.
  • Comprehensive health insurance and dental benefits.
  • Recognition and rewards for your hard work.
  • Enjoy the flexibility of a permanent full-time remote setup.
How to Apply:Ready to make an impact? Apply now by pasting this link into your browser:Note: Only applications submitted through the provided link will be considered.Powered by JazzHR

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Job Detail

  • Job Id
    JD1059343
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned