Job Description

OverviewContent moderator jobs continue to be on the rise as the online world never stops needing content moderation.A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website\xe2\x80\x99s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.QualificationsEducation background

• Bachelor\xe2\x80\x99s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Work experience

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a \xe2\x80\x98must\xe2\x80\x99 but would be a distinct advantage.

Required Interpersonal Skills

• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the \xe2\x80\x98extra mile\xe2\x80\x99 for self-improvement
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude

• Must be able to speak, read and write the required language to support

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities(May perform other duties as requested that may not be specifically addressed in this document)

• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines
• Generate data sets for production and machine learning purposes
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content
• Annotate images in heat graphs or spectrograms to determine sleeping or active states
• Understand and stay up-to-date with content policies and guidelines
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format
• Identify content that does not comply with requirements and flag it for action
• Use basic judgment to perform required tasks effectively and accurately
• Display a strong bias to doing what\xe2\x80\x99s right for our community in supporting social media\xe2\x80\x99s mission
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Work in a 24/7 shift rotation

Teleperformance