Job Description

+ Based at PTG Pahang

JOB DESCRIPTION

Resolve support tickets in a fast and professional manner Perform daily monitoring to customer equipment, uplinks and sites using monitoring tools. In the event of an incident, attend to ad-hoc support and emergency cases in Data Center to ensure minimum downtime. Attend to ad-hoc support and emergency cases in Data Center to ensure minimum downtime. Using diversified tools to monitor performance and capability of the systems. Monitoring servers, network infrastructure apps, databases & data centers. Routine activities such as backing up & restoration of systems. Conduct regular maintenance and support based on schedule. Keep support requester updated on the progress of resolving their support ticket Using diversified tools to monitor performance and capability of the systems. Monitoring servers, network infrastructure apps, databases & data centers. Routine activities such as backing up & restoration of systems. Ensure IT assets are protected and secure To perform any other duties as and when assigned by superior from time to time.

SKILLS PROFILE

Good communication skills Problem-solving Detail-oriented Work independently Good Team work Work systematically

QUALIFICATION, SKILLS & KNOWLEDGE

EDUCATION AND CERTIFICATION:

Candidate must possess at least a Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics, Science & Technology or equivalent.

REQUIRED KNOWLEDGE:

Strong Analytical and troubleshooting skills Knowledge of Networking, including topology and protocol understanding. Excellent interpersonal communication skills (both verbal and written) Ability to work effectively in a fast paced implementation environment Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules. Proactive to anticipate the needs of production Team player Highly organized with an ability to do multi task Thrive in a high pressure, deadline-oriented environment Willing to learn new technologies and operating environments ITIL experience is an added advantage KEY
Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM2,400.00 per month

Benefits:

Additional leave Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Kuantan: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Data Center (IT): 1 year (Preferred)
Language:

English & Malay (Preferred)
License/Certification:

B2 & D (Preferred)
Location:

Kuantan (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person