Job Description

We are looking for a detail-oriented and customer-focused individual to join our team as a Data Entry & Customer Service (After-Sales) Executive. The role involves handling customer information, processing orders, and providing after-sales support to ensure a smooth and positive customer experience.

Key Responsibilities

Accurately enter, update, and maintain customer records, sales transactions, and service requests in the system. Verify and process customer orders, invoices, payments, and delivery information. Handle customer inquiries and complaints via phone, email, or chat in a professional and timely manner. Coordinate with logistics, warehouse, and sales teams to ensure proper order fulfillment and issue resolution. Follow up on after-sales cases, including product returns, warranty claims, and service feedback. Prepare daily/weekly/monthly reports related to sales, customer service, and data entry accuracy. Maintain confidentiality and integrity of customer data at all times. Assist in continuous improvement of customer service processes and data management.

Requirements

Diploma or equivalent qualification; degree in Business Administration, Customer Service, or related fields is a plus. Proven experience in data entry, customer service, or administrative support (preferably in after-sales). Strong attention to detail with fast and accurate typing skills. Excellent communication skills in both written and spoken form. Ability to handle multiple tasks, prioritize workload, and meet deadlines. Proficiency in Microsoft Office (Excel, Word) and familiarity with CRM/ERP systems. Positive attitude, problem-solving mindset, and customer-first approach.

Preferred Attributes

Experience in e-commerce, retail, or distribution industries. Multilingual abilities (English, Mandarin, Malay, etc.) are an added advantage. Ability to work independently as well as part of a team.

Working Conditions

Office-based role with standard working hours.

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??? RM3,500.00?RM4,000.00??? ?

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Shah Alam (??)
Work Location: ????