Job Description

Data Management - SRE -

Job
: Data and Analytics
Primary Location
: Asia-Malaysia-Petaling Jaya
Schedule
: Full-time
Employee Status
: Permanent

Role Responsibilities * Sourcing Support Manager who will be responsible for managing support for Enterprise Data Management Big Data platform in Hadoop. The candidate will be responsible for managing production support for sourcing of data in/out of Data Lake in Hadoop. The candidate will be responsible to partner with project team, product engineering team and business leads in ensuring the service levels are met and take end to end ownership of the Production support. The candidate will be responsible for acting on the functional/technical activities of assigned to him/co-staff including incident, problem, and change along with SLA management. ]

• Highly developed skills in managing 24x7 production support comprising of Incident, Problem, Change management and other ITIL phases of production support
• Ability to break down complex problems and projects into manageable goals
• Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
• High severity incident management and situation management skills
• Knowledge of project financial management
• Knowledge of SDLC methodologies and best practices including Waterfall Process, Agile methodologies, deployment automation, code reviews, and test driven development.
• Ability to develop technical skills in coaching, mentoring, and teaching on the job to co-staff
• Effectiveness in building trust, respect and cooperation among teams
• Ability to manage senior relationships across all the Business and Functional areas
• Ability to develop cooperative and constructive working relationships
• Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
• Collaborative team player orientation towards work relationships, strong culture awareness

Our Ideal Candidate

• Minimum of 7+ years of experience in a major services organization, with large-scale data or production/project management and oversight experience.
• 4+ years of experience in supporting solutions preferably in the big data world (on Hadoop & eco systems tools, Cloud data lake using Big data tools) or managed similar roles
• Demonstrated consulting skills, with change management concepts and strategies, including communication, culture change and performance measurement system design
• Internally and externally recognized subject matter expert that influence the way things are done
• Bachelors or Masters Degree
• Certification in Hadoop, Big data tools & ITIL is desired

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process