Job Description

:About the Role:Grade Level (for internal use): 07Position SummaryThis position is for providing online fulfillment of customer orders which includes setting up entitlements and licensing in one or more delivery systems.Standards are accurate and timely entitlement and delivery of online/hardcopy data product for global customer base.Duties include processing orders, document retention maintenance, customer subscription research and daily interactions with internal customers, i.e., Sales, Order Management, Customer Support, Product Management and internal Delivery teams.Principle Accountabilities

• Responsible for order fulfillment of online subscription orders
• User Management (Help Desk) dealing with customer queries related to product access
• Knowledge to answer simple/complex internal or external customer questions/requests
• Ability to perform order entry into one or more delivery systems and basic/complex order troubleshooting
• Responsible for keeping current on the latest technology.
• Must have excellent organization skills.
• Must have the ability to interact professionally with both clients and colleagues.
• Must be reliable and able to work under pressure.
• Must be willing to take the initiative.
• Must be a good problem solver.
• Must be cooperative and be able to gain the cooperation of others.
• Must be detail focused.
• SAP, SalesForce, Product Entitlement systems or Oracle knowledge would be an advantage
• Proficient in use of MS Office applications
• Must be proficient in the English language.

Behavioral Competencies

• Business Acumen
• Applies general knowledge of business developed through education or past experience
• Basic communication and time management skills
• Leadership Impact
• No supervisory responsibilities; accountable for own contribution
• Impacts own team and closely related teams the quality, timeliness and effectiveness of the work product
• Complexity & Problem Solving
• Provides solutions to typical problems based on proven practices or procedures
• Evaluates and selects solutions from established options
• Interpersonal Skills
• Exchanges basic information, asks questions and checks for understanding

Required Education:

• Associate degree in a related field or equivalent. Working Shift:
• Working hours are 2:00pm - 1 1:00pm (EMEA Shift), and due to business reasons may be required to work during APAC Shift 7:00am - 4:00pm in a rotation

What\'s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence\xc2\xae, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We\'re more than 35,000 strong worldwide-so we\'re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We\'re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We\'re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world\'s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That\'s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It\'s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn\'t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)Job ID: 302539
Posted On: 2024-05-28
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

S&P Global