Job Description

WE ARE HIRING FOR MNC!

Job Details:
Position : Banking Service Delivery Analyst
Company Industry : Banking (Risk & Control)
Working Hours : Monday - Friday (0830 -1750)
Working Location : 165 Jalan Ampang, 50450 Kuala Lumpur
Working Duration: 12 months Contract with PERSOLKELLY
Remuneration : Basic RM4,000 - RM 5,200 (depend on experience & qualification) with statutory contribution + leave entitlement

WHO CAN APPLY?

• Degree with 2-5 years of service delivery coordination experience across teams
• Good communication and interpersonal skills
• Can work independently to complete tasks assigned from supervisor.
• Good coordination skill and able to coordinate between various teams to deliver expectations.

RESPONSIBILITIES

• The Service Delivery analyst provides service delivery management to ensure company services provided to business are fulfilled as expected and ensures all the company requirements are met including but not limited to risk and control, third-party management and financial perspective.
• Coordinate with various team to prepare KPIs presentation deck and attend service review meeting with businesses.
• Keep track and work with respective record owners to perform records maintenance for Malaysia according to record management standards and procedures.
• Work with vendors to monitor the SLAs and provide management reporting.
• Coordinate with vendors, sourcing team and contract owners for contract creation, renewal, and termination.
• Assist Risk Manager to coordinate with respective units to collect, consolidate, review control assessment evident for monthly and quarterly submission.
• Track and coordinate with operational teams and regional ISO team to update and review process control manual according to the and ISO standards.
• Work with regional support team to obtain monthly, quarterly, and yearly KRIs for submission to O&T Risk and control team for regulatory reporting.
• Support Risk Manager to conduct third party management oversight and monitoring, such as on-going monitoring task, SLA monitoring and control assessment submission.
• Support Risk Manager to complete cross border and outsourcing review of any new global / regional initiative that impact Malaysia.
• Provide financial management support to the team

WHAT WE OFFER?
\xc2\xb7 A dynamic and friendly team
\xc2\xb7 Good learning opportunity
\xc2\xb7 Positive environment and culture

Serious applicants can send your updated resume to
- Subject: Job application for Banking Service Delivery Analyst
- Please also provide your expected salary and notice period

Due to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application \xf0\x9f\x98\x8a.

Reference Number:

Contact Details:

Fadzliah_Fabli@persolkelly.com

Profession:

Banking & Finance
Banking & Securities

Company:

PERSOLKELLY_RHQ

Date Posted:

28/03/2023 8:42:00 PM

PersolKelly