Job Description

Role Responsibilities

Leading the way in International Banking. Standard Chartered Bank supports the people and companies driving investment, trade and wealth creation across Asia, Africa, and the Middle East. And our heritage and values are expressed in our brand promise \xe2\x80\x93 here for good. The Technology team is currently looking for Delivery Manager for CCMS (Credit Card systems).

Roles-

The successful applicant will be responsible for contributing to requirement gathering, solution discussions, and designs (functional and technical), developing, testing, and documenting project changes for Credit Card systems. The candidate will also require assisting delivery manager and/or scrum master\xe2\x80\x99s in project management.

Besides that, successful applicant is also required to: -

- Possess self-initiatives and able to work under minimal supervision.

- Possess analytical mindset and able to provide solution base on system analysis.

- Able to meet and comply to System Development Framework (SDF), Quality Management Framework (QMF) or Disciplined Agile Delivery, and Risk Mitigation framework which includes ensuring process, security, regulatory, and audit requirements are met.

- Possess Agile and Scrum knowledge and able to work in Scrum team

- Must possess at least 10-year experience in CICS, COBOL, JCL, VSAM, MVS, z/OS and mainframe environment

- Able to review junior\xe2\x80\x99s code and guide junior.

- Possess credit card domain knowledge

- Working experience in DevOps, JIRA, Confluence, CICD, Java, Maven, Git.

- Knowledge in AR Remedy, software lifecycle management tool (e.g.: Thenon, Aldon) is an added advantage.

- Must be adaptive and welcoming constant changes.

Responsibilities*

Strategy*

- Possesses good understanding on Credit Card business and domain functional knowledge.

- Possesses basic understanding on Personal Loan business and domain functional knowledge.

- Actively lead and support credit card system development projects to achieve the most optimal client, business and people outcomes.

Business*

Understand business idea, clarify primary purposes of the future product or product feature changes. Assist in setting up primary product benchmarks, such as customer acquisition strategy and value proposition. Evaluate the most relevant means of implementation, which will be the most convenient for both stakeholders and developers.

Assist in development activities planning along with software development team, establish primary business requirements, shape development direction and arrange development prioritization, via workshop, user stories creation, backlog grooming, sprint planning, and other necessary Agile ceremonies / activities.

Discuss in detailed with stakeholders and validate business requirement before business requirements is included in the team backlog, assures compliance of the development outcomes with a customer\xe2\x80\x99s business goals. Ensure both sides on the same page and everything goes in the right direction.

Get feedback from stakeholders and ensures product improvements according to the obtained info.

Delivered projects within the banks project management framework, within timeline within budget. Emphasis on project quality to ensure no incident created from project implementation. Plan more small or incremental releases of the software while delivering new features to market faster (speed to market).

Aligned to the Credit Card & Personal Loan (CCPL) Tribe mission, using technology to help business to growth CCPL business and profits by:-

- Recommending system solution to growth balances, interchange income and interest income especially in the Personal Segment.

- Transform the current manual processing to digital real time straight through processing.

- Deliver key business initiative, be it in-country, regional, group or Global initiatives.

- Support business stakeholders to standardize the Standard Chartered Bank Brand Global Products.

- Provide business solution that will achieve speed to market as well as production system stability.

Processes*

- Proactively identify and implement operational effectiveness improvements

- Collaborate with stakeholders (product team, interface teams) to review issue logged or prioritization of requirements in backlog are being addressed and provide ongoing feedback on challenges, successes and best practices.

- Ensure CCMS system parameters are maintained in a timely and accurate manner and are proactively review parameter change request on an ongoing basis.

People & Talent *

Actively engaging in stakeholders\xe2\x80\x99 conversations, providing timely, clear and actionable feedback to deliver project within timeline.

Risk Management*

Escalate, mitigate, and resolve any risk, conduct and compliance issues noticed throughout the project development lifecycle.

Governance *

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct *

- Display exemplary conduct and live by the .

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

- Lead the [to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

- Credit Card product team of Malaysia, Singapore, Brunei, Hong Kong, Taiwan, Indonesia and India

- Retail Banking Technology & Innovation Retail Products Lending Credit Card Project Development team (RB ITO-Ret Prod-LC-CrCard-Prj)

- Credit Card Operation team, authorization team, Legal, Compliance, Finance, Credit, Collection, on-boarding team, and other in-country teams.

- Key interface teams of Credit Card Systems such as i-Banking, SMS Banking, e-Statement team, e-Bundle team, PSGL team, CACS team, EDMP team, Rewards Engine team, etc.

Technology & Innovation Leadership team \xe2\x80\x93 Country, Regional, Global

Role Specific Technical Competencies

COBOL Advanced

IBM Mainframe Advanced

CICS, JCL, VSAM, MVS, z/OS Advanced

Easytrieve, REXX, SAS, ABEND AID, FileAid, Endeavor, Expeditor Core

System Development Framework (SDF) and Discipline Agile Delivery Advanced

Jira, Confluence, Agile Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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