Job Description

JOB SUMMARY This position acts as focul point to sell through the existing contract. Assists customers through processing of orders. Provides pricing and delivery information. Has responsibility for responding to complex inquiries and complaints from internal and external customers regarding products and services delivery. Duties may also include cross-sell or refer products, account maintenance, report generation, and project work. Coordinates manpower and equipment requirements with operations; provide job specific information on call sheets; choose proper tools and layout a job with guidance from more senior customer service representatives and/or management; coordinate preparation, repair and maintenance of equipment with operations managers. Document incidents and accidents. DUTIES & RESPONSIBILITIES 1. Provide technical assistance whenever possible 2. Expedite rush orders as required 3. Work with supervisor to handle issues that require assistance in resolving 4. Enter Sales orders as received from domestic, international and intercompany customers 5. Respond promptly to customer requests 6. Coordinate request for quotations with Engineering and Manufacturing 7. Coordinate order changes with customer and manufacturing 8. Callout when scheduled. Must be available for weekly on call rotation 24/7 at different intervals 9. Filing and other administrative duties as required 10. Assist Customer Service Manager in maintaining intercompany price book 11. Instrumental in tender order management and quoting specific customer requirements 12. Conduct vendor quality audit as needed to supply customer orders to maintain customer quality requirement 13. Responsible for expediting orders and managing order through completion and having accountability for all jobs per customer requirements Manage high volume of emails and respond to and follow up to all emails with definitive responses including all due diligence at all times 14. May dispatch scheduled service personnel to customer job sites Assists with resolving escalated customer disputes by determining the best resolution on quantity, quality, and fit for purpose 15. Oversee Customer Service Reps in absence of Customer Service Manager Must be able to juggle multiple tasks at one time 16. Know and understand Weatherford Quality Policy and comply with all requirements of the Quality System Manual, Quality Procedure Manual, and Department Operating Procedures 17. Must understand and comply with all safety rules and company policies of Weatherford 18. Work assignments carried out to the highest quality level 19. Perform various other duties and activities as assigned by supervisor within the physical constraint of the job
There are many great things about our Company, including our culture. While we may operate all over the world, we are one team, one family, One Weatherford. The concept of One Weatherford actually originated in the field more than 10 years ago to promote teamwork, passion, and drive and still rings true today. When you join our Company, you instantly feel connected to something bigger \xe2\x80\x93 a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other\xe2\x80\x99s successes, grow together, and learn from each other constantly. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. Each of us yields a different perspective, past experiences, and ideas. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5