Job Description

Responsibilities 1. Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. 2. Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards. 3. Logged all calls reported into the incident ticketing system. 4. To work closely with the Account technical and administration teams on user issues and problem resolution. 5. Help to implement and improve processes and procedures within the team allowing strong service-focused deliverable. 6. Maintain and accurately update customer\'s enquirers, problem and resolution into incident ticketing system. 7. Generates management reports. 8. Willing to perform shift rotation 24/7. (Shift Allowance will be given) 9. Perform other duties as assigned. Requirements - Diploma in IT/ Information System / Computer Science - At least 2-3 years or above of SERVICE DESK / DESKTOP SUPPORT experience in Call Centre is a MUST. - Fluent in English - Willing to work based on 24/7 shift rotation (4-5 working days), WEEKEND MIGHT NEED TO WORK.
Agensi Pekerjaan TG Human Resource Services Sdn Bhd is a home grown SME and part of the FSG TG Group of Companies. FSG TG Human Resource Services Pte. Ltd. ("FSG TG") is the holding company of the TG Group, with Shanghai Foreign Service (Group) Co Ltd (\xe2\x80\x9cFSG\xe2\x80\x9d) as a strategic shareholder in FSG TG. At FSG TG, we adopt a future-centric approach where we aspire to be at the forefront of the evolution of the future of work. We believe that human capital is the greatest asset to any institution which is why we continuously strive to innovate through direct investments in human resource solution companies. Through our brand offerings under the TG group, we combine our international vision and local know-how to deliver a comprehensive suite of bespoke and innovative workforce solutions. We are committed to accelerating deployment and market expansion for our clients in the Asia-Pacific region through our integrated industry brand advantage, regional resources and enhanced capabilities.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5