Job Description

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

This position acts as focul point to sell through the existing contract. Assists customers through processing of orders. Provides pricing and delivery information. Has responsibility for responding to complex inquiries and complaints from internal and external customers regarding products and services delivery. Duties may also include cross-sell or refer products, account maintenance, report generation, and project work. Coordinates manpower and equipment requirements with operations; provide job specific information on call sheets; choose proper tools and layout a job with guidance from more senior customer service representatives and/or management; coordinate preparation, repair and maintenance of equipment with operations managers. Document incidents and accidents. Responsibilities and duties will be as follows:

• Provide technical assistance whenever possible
• Expedite rush orders as required
• Work with supervisor to handle issues that require assistance in resolving
• Enter Sales orders as received from domestic, international and intercompany customers
• Respond promptly to customer requests
• Coordinate request for quotations with Engineering and Manufacturing
• Coordinate order changes with customer and manufacturing
• Callout when scheduled. Must be available for weekly on call rotation 24/7 at different intervals
• Filing and other administrative duties as required
• Assist Customer Service Manager in maintaining intercompany price book
• Instrumental in tender order management and quoting specific customer requirements
• Conduct vendor quality audit as needed to supply customer orders to maintain customer quality requirement
• Responsible for expediting orders and managing order through completion and having accountability for all jobs per customer requirements Manage high volume of emails and respond to and follow up to all emails with definitive responses including all due diligence at all times
• May dispatch scheduled service personnel to customer job sites
• Assists with resolving escalated customer disputes by determining the best resolution on quantity, quality, and fit for purpose
• Oversee Customer Service Reps in absence of Customer Service Manager Must be able to juggle multiple tasks at one time
• Know and understand Weatherford Quality Policy and comply with all requirements of the Quality System Manual, Quality Procedure Manual, and Department Operating Procedures
• Must understand and comply with all safety rules and company policies of Weatherford
• Work assignments carried out to the highest quality level
• Perform various other duties and activities as assigned by supervisor within the physical constraint of the job

• Min Bachelor's Degree in Engineering discipline
• Minimum 5+ years related experience with demonstrated competencies in Well Intervention segment
• Good experience in Coiled tubing/ Slickline/ E-line PL.
• Proficient verbal communication skills
• General knowledge of products to be sold and purchased
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
• Should be able to work and interact with all levels of personnel
• The physical ability to immediately respond to emergency situations