Job Description

Position: Desktop/Online Support Analyst Tenure: 2 years (Renewable basis) Location: Shah Alam Working Hour: Night Shift (9pm - 6am) (Fixed Shift) Salary: RM 2800 - RM 3100 + Allowance (RM 500 shift allowance + RM 400 Training allowance) Job Responsibilities Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting. Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies. Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture. Maintain comprehensive case documentation in customer relationship management (CRM) system. As a subject matter expert, author and tech edit knowledge articles available to internal and external users. Identify issues and log defects for software improvements. Work in other technical areas of software support as customer and business needs require. Job Requirements Bachelors in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master\'s preferred). Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills. Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills. Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency. Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform. Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies. Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems. Ability to patiently communicate technical information clearly and concisely. Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment.

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