Job Description

• Handle all customer interactions (e.g. calls or live chat or social media or email) on a timely basis and initiate best possible solutions, and ensure your/your team\'s KPIs are met/achieved consistency
• Educate customers about DIGI\'S products and services and inform them to various self-help channels
• Achieve productivity standards and goals while maintaining the highest level of customers service
• To provide accurate information and updates to consumers always
• Ensure that all actions taken to handle a customer\'s enquiry / problem / complaint are in compliance with the company standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions
• To assume any other ad hoc duties assigned by the management, whenever required

Job requirement:

• SPM/Diploma/Degree holder with 1 year working experience in a call center
• No experiences are welcome to apply (training will be provided)
• Excellent verbal and written skills in English and Bahasa Malaysia. Mandarin is an added advantage
• Flexible to work under shift, weekend and public holiday (woking hour: 5 day basis, 9 hours per shift which rotate between 7am to 3am)
• Vaccinated, with booster

Job Types: Contract, Fresh graduate
Contract length: 12 months Salary: RM1,800.00 - RM4,550.00 per month Schedule:

• Afternoon shift
• Early shift
• Flexible hours
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Subang Hi-Tech Industrial Park: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Language:

• Chinese (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)