Job Description

About this opportunity

We are now looking for a Service Reliability Lead, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take responsibility for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units (SDU) to secure the Operational Performance

What you will do

Manage and accountable of the following in the respective region:

Acceptance testing for new site introductions.

Site Surveys for new site introduction.

Supporting and managing sub contractor /3PP works.

Maintenance of spare parts in coordination with SPMS team.

SPOC for site hardware performance issues.

Perform quality checks and regular maintenance to ensure site safety as per Occupational Health and safety laws.

Support other teams within the organization eg MS Ops , Roll Out and Vendors.

Produce reports in terms of contracted KPI\'s eg mean time to repair.

Maintain relationships with site building owners or landlords.

Handle plans for implementation of change request from equipment supplier (e.g. software updates, patches).

Raise problem to vendor when necessary in accordance with time frame within Managed Services contract, and within guideline provided by vendor.

Follow up on fault raised on vendor until closure of the case.

Trouble Report Handling

Change Request Handling

Work Order Handling

Produce relevant report for Network Incidences/Outages.

Perform preventive maintenance and routine activities such as , health check etc on regular basis.

This role is based in Shah Alam only open for local Malaysian citizenship.

You will bring

Education: Degree in Telco

Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,

Solid customer management, understanding their perspective and being able to empathize with their business situation and needs

Passions for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly

Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks

Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote

Why Join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\'s toughest problems. You\xc2\xb4ll be challenged, but you won\'t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to

We are proud to announce Ericsson MALAYSIA have been again officially Great Place to Work Certified\xe2\x84\xa2 in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work\xc2\xae Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.\xe2\x80\x9d

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds \xe2\x80\x93 you will be redefining it at a company where you\xe2\x80\x99re empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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Ericsson