Job Description

JOB PURPOSE

The International Digital Engagement Advocate, Digital Engagement Center is responsible for liaising with international enquiry for Physical/Virtual Appointment and Visitations to Taylor\'s University and Taylor\'s College. He/she is accountable for achieving individual and international team sales target by delivering quality information to prospects via all digital engagement channels (Phone, social media, Live Chat, Email) using integrated 21st Century CRM technology.

KEY RESULT AREAS / RESPONSIBILITIES

Grow

Enrolment

• Responsible for Taylor\'s Higher Education outbound and inbound digital engagement international enquiries, and to assist enrolment-related activities when required.
• Accountable in managing and achieving team and individual performance Target and Growth by annual and yearly.
• Provide basic counseling and relevant information for international prospects of Taylor\'s University and Taylor\'s College through all digital engagement channels.
• Assist in face-to-face and online counselling for international recruitment team during week days or weekend duties when needed (International students residing in Malaysia) i.e. walk-ins, Open Days, events
• Engage with the new online leads on a timely manner.
• Follow up with the leads and update the status on Salesforce.
• Collecting the document from the potential leads and assign to the respective ISR counsellor.

Wow

Student Experience

• Ensure excellent and efficient customer service is always provided to new prospects on all enrolment-related requests via digital engagement channel.

Cost Leadership

• Improve individual performance in the following areas:

• Conversions: Contact\xc3\xa0 Effective Contact\xc3\xa0Appointments \xc3\xa0Visits
• Appointments generated

High Performance Organization

• Ensure all prospective students\' information is accurately maintained and updated in Taylor\'s CRM system.
• Responsible for efficient and accurate updates of all task and activities in the CRM system.

• The role may be required to undertake other projects / evolve according to function\'s needs or organization\'s direction upon the discretion of the Head.

JOB SPECIFICATIONS

Minimum Qualifications

• Diploma in Business Management / Marketing / Communications or other management-related discipline.
• Degree is preferred.

Related Experience

• At least two (2) years of working experience in any forms of sales.
• Telesales / Telemarketing experience is preferred.
• Fresh Graduate is encouraged to apply.

Competencies (Knowledge, Skills and Abilities)

Profession-Related

Foundational Competencies

• Strong Selling and Counseling capabilities.
• Strong Customer Service experience.
• Digital / Telesales management & processes.
• Familiar with Sales Tools, Processes and Technologies.
• Familiar with Higher Education products customer profiling and competitor profiling.
• Basic Malaysian VISA International application knowledge.
• Proficient in English.
• Intermediate in Bahasa Malaysia/Mandarin/Tamil.
• Knowledgeable in basic computer software. E.g. Microsoft software applications.
• Strong AMP
• Attitude - Value driven & good work ethics.
• Motivation - Highly self-motivated in achieving results.
• Passion - Highly interested in the broader purpose of Higher Education and impact towards society.
• Sales Driven - passionate in delivering results through effective sales methodologies.
• Data Driven and analytical in planning and decision making.
• Excellent presentation, communication and people management skills, inclusive counseling skills.
• Team Player. Experience in working across levels in broad and complex organizations and believes in achieving results through collaboration.
• Conflict Management - Ability to manage by identifying and handling conflicts in a sensible, fair and efficient manner.
• Willing to work during weekends.

The company reserves the rights to amend or include additional details towards your job description at any point of time in any form of communication.

Taylor\'s Education Group