Job Description

Job : Operations
Primary Location : Asia-Malaysia-Bukit Jalil KL
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/Apr/2023, 12:09:36 AM
Unposting Date : Ongoing


The Role Responsibilities The Enterprise Change Management (ECM) team drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Portfolio Analytics and Programme Mgmt. The office also collaborates closely with other senior business and functional leaders in the bank to build and drive the bank-wide transformation. The Enterprise Change Management (ECM) team sits within GTO and is the driving force for defining and implementing the Ways of Working (WoW). The WoW is a critical component of the Group\xe2\x80\x99s Strategy. We are transforming how we govern and oversee delivery of our investment spend, by differentiating between initiatives that support Ongoing Delivery (OD) versus those that support Transformational Change (TC). ECM is responsible for the standards, processes, tools, assurance and oversight of change delivery. The Governance, Standards and Control (GSC) team within ECM defines the standards, processes, and controls for change delivery. The standards that cover Ways of Working provide guidance and guardrails for over $1.8bn of change delivery. The GSC team is also responsible for relationships with three lines of defence, regulators and the assurance testing over all key controls. This role will require the successful individual to work across all aspects of the Ways of Working transformation, including how we standardise and simplify our change delivery, how we provide timely and efficient assurance, and provide support for the scoping, shaping, solutioning and execution the Ways of Working. The individual will gain first hand exposure to organisational transformation. The candidate will require excellent coordination, consultation, project management, communication, risk management and stakeholder management skills to fulfil the role successfully. As the team responsible for defining how the Group delivers its change agenda, it is critical that the GSC team provides the right support, guidance, training and education to all practitioners so that they can perform their roles effectively. This role will face off to multiple stakeholders across the Group. The standards define tooling, key processes, governance, control and roles and responsibilities. It is a critical component of the successful delivery of Ways of Working. Strategy Implement and drive the Ways of Working transformation, including how we standardise and simplify our change delivery, how we provide timely and efficient assurance, and provide support for the scoping, shaping, solutioning and execution the Ways of Working. Business

• Help define the Ways of Working Standards and associated training and roll-out.
• Fulfil the role of trusted advisor to Businesses / Functions regarding implementing the Change Governance Policy and standards.
• Help support ECM\xe2\x80\x99s assurance team in defining key controls, metrics and reporting.
• Represent the ECM function in meetings with internal and external parties (Group Internal Audit, regulators, auditors, etc) relating to governance, Agile transformation and WoW Standards.
• Provide planning and development of implementation roadmaps for transformation initiatives.

Processes

• Drive backlog of changes for enhancements to WoW Standards.
• Drive excellence in change delivery governance as a subject matter expert, encouraging consistent application and compliance.
• Lead governance related activities including GNFRC reporting, top-down reviews, etc.
• Manage key stakeholder relationships with governance partners including Technology, Audit, Risk, etc.
• Proactively identify trends and systemic issues related to change delivery over time.

People and Talent

• Demonstrate a passion and commitment to apply both industry and bank-wide, best practices and lessons learnt to Portfolio, Programmes and Projects.
• Install and promote a culture of innovation within the investment community.
• A commitment to ensuring feedback from key stakeholders is acted upon and incorporated into the future direction of the bank.
• Live the values and behaviours of the bank.
• Demonstrate qualities of a good team player.
• Build strong relationships with stakeholders and encourage team collaboration.

Risk Management

• Fulfil the role of trusted advisor to Businesses / Functions regarding implementing the Change Governance Policy and standards.
• Help support ECM\xe2\x80\x99s assurance team in defining key controls, metrics and reporting.

Governance

• Lead governance related activities including GNFRC reporting, top-down reviews, etc.
• Manage key stakeholder relationships with governance partners including Technology, Audit, Risk, etc.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Encourage adoption of best practice through coaching and training of Programme Managers, Chief Product Owners, Product Owners and Scrum Masters.
• Engage with Senior Management to understand the objectives, priorities and outcomes of the relevant Businesses and Functions.
• Collaborate with teams within the Group Transformation Office and the wider Transformation Offices to share lessons learnt and to improve effectiveness of agile delivery.
• Engage with a wide variety of stakeholders and senior management, including
  • Plc Board
  • Group Management Team
  • CIOs, COOs, CFOs
  • SIRF Members
  • Group Transformation Office
  • Technology
  • Group Internal Audit
  • FP&A
  • Group Operational Risk
  • Programme accountable executives, programme managers, product owners, test managers, testing staff, delivery team members

Our Ideal Candidate

• Excellent knowledge of change management, agile principles, risk management and good knowledge of technology change.
• Experience engaging with teams that are geographically dispersed and with virtual teams in a complex, matrix organisation.
• Excellent communications and presentation skills with ability to adjust communication styles to suit the type of target audience.
• Detailed knowledge and experience in both agile and classic project delivery and governance.
• All round knowledge of banking industry, associated compliance and regulatory constraints.
• Previous roles within large transformation programmes, agile delivery and agile at scale.
• Certifications / qualifications in agile methodologies or frameworks like SAFe.
• Experience interacting with and influencing C-level stakeholders.
• Strong data analysis and data interpretation skills.
• Excellent verbal and written communications skills.
• Previous experience in a standard owner team.

Role Specific Technical Competencies

• Agile Methodologies
• Risk Management
• Effective Communications
• Governance and control

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers