Job Description

Job Number 23152439
Job Category Event Management
Location Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The position assists in the execution of all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand\xe2\x80\x99s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand\xe2\x80\x99s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Event Management Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Reviews scheduled events and troubleshoots potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property operations.

• Works with culinary team to ensure compliance with food handling and sanitation standards.

• Assists with the oversight of Event Operations including Banquets, Event Services and Event Technology.

• Assists with the oversight of event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

• Assists in the execution of brand service initiatives in event management areas.

Managing Profitability

• Introduces ideas to leadership team to enable property to remain competitive.

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We\xe2\x80\x99ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you\xe2\x80\x99re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be \xe2\x80\x98The World\xe2\x80\x99s Gathering Place\xe2\x80\x99. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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