Job Description

JOB PURPOSE Head of Operational Excellence, Risk and Compliance is responsible for ensuring that the organization\'s operations are efficient, compliant with regulations, and that risks are effectively managed. This role requires a combination of strategic thinking, leadership, and a deep understanding of property management, operational risk & compliance principles. 1. Key Performance Indicators (KPIs): Operational Efficiency: Measure the efficiency of various processes and operations within the organization. KPIs might include cycle time, resource utilization, and waste reduction. Quality Metrics: Track the quality of products or services delivered, such as defect rates, customer complaints, and adherence to quality standards. Cost Reduction: Monitor cost-saving initiatives and assess their impact on the organization\'s bottom line. This might involve tracking cost per unit, cost-to-revenue ratios, or other relevant cost metrics. 2. Risk Management Metrics: Risk Exposure: Quantify the organization\'s exposure to various types of risks (financial, operational, compliance, etc.). This could involve measuring risk in terms of financial impact or likelihood of occurrence. Risk Mitigation Effectiveness: Evaluate the effectiveness of risk mitigation strategies and controls. Assess how well these measures reduce the probability or impact of identified risks. Incident Response and Recovery: Measure the organization\'s ability to respond to and recover from incidents or crises, such as cybersecurity breaches or natural disasters. This includes metrics related to response time, recovery time, and data loss. 3. Compliance Metrics: Regulatory Compliance: Track adherence to industry regulations and legal requirements that apply to the organization. Measure compliance rates, identify areas of non-compliance, and assess the potential impact of non-compliance. Policy Adherence: Monitor how well employees and processes adhere to internal policies and procedures. This can include metrics related to policy violations, training completion rates, and policy effectiveness. Audit and Assessment Results: Evaluate the outcomes of internal and external audits, assessments, and compliance reviews. Assess findings, corrective actions taken, and the overall state of compliance. 4. Policies and Procedures Ensure strict adherence with the Company\'s and local authority requirements, policies and procedures. Review and proposed revision to Policies and Procedures to ensure continuous operational improvement as well as in meeting of the standards required by authorities or stakeholders. Provide training to internal staff members on the established Policies and Procedures to ensure orderly, efficient workflow. COMPETENCIES (BEHAVIOURAL) Technically sound with good business acumen Strong change management and leadership skills. Pleasant personality Dedicated and trustworthy Diligent and self-motivated Upholds organizational values Has a strong sense of responsibility MINIMUM QUALIFICATION Master / Bachelor\'s degree in Engineering Facilities Management/ Real Estate Management / Business Management or equivalent with minimum of 10 years of relevant working experience RELATED EXPERIENCE Experience in leadership and management within dynamic and demanding settings, adept at fostering collaboration among diverse teams in a multicultural context to accomplish shared objectives.\' -

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