Job Description

:This position is responsible for:

• Optimizing operational efficiency and effectiveness across the organization and improving business performance through process re-engineering.

• Develop roadmap and strategies on business process re-engineering, in alignment with organizational goals and business plans.

• Lead and facilitate process improvement projects using Lean, Six Sigma, and other continuous improvement methodologies to enhance operational efficiency and effectiveness.

• Collaborate with other functions seamlessly to leverage entire organization for maximum benefit.

• Evaluate and implement robotics or process automation to reduce or eliminate the need of manual interventions.

• Facilitate cross-functional teams in the analysis of processes, identification of inefficiencies, and the development of solutions to streamline operations.

• Conduct branch visits and execute process reviews to share best practices nationwide and achieve an efficient target operating model.

• Design and implement metrics, dashboards, and systems for tracking and reporting on operational performance and improvement initiatives.

• Lead the organization\'s change management initiatives to ensure smooth adoption of new processes and systems across all departments.

• Develop and execute Forward projects that deliver efficiency savings across the organization.

• Mentor and coach operational excellence team members and other staff in continuous improvement practices and philosophies.

• Strong interpersonal skill to interact with external and internal people
• Excellent leadership and people management skills
• Change management / demonstrated execution skills with effective change management
• Good inter-communication skill - written & verbal
• Good strategic development skills
• Good technical skills in business processing software
• Strong time management and organization capabilities
• Supervisory capabilities

• Minimum 10 years\' experience in insurance industry or related
• Exposure to significant and large process improvement projects with tangible business outcomes

• Lean, Six Sigma, or other equivalent qualifications/designations on process improvement
• Tertiary education or higher in Operations, Business Administration, or other related fields

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