Key Functions Directs and controls the activities of the Front Office, Housekeeping, Guest Services, Spa and Watersports Managing the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews, and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved. Works closely with Sales and the Director of Revenue to maximize the Hotel occupancy levels, rates and strong up-sell program. Coordinating the organization and administrative functions in all areas of the Rooms Division. Ensuring total compliance with standards of operation. Ensuring that staffing is maintained at an appropriate level to match business demand. Participating in all regular and operational meetings and in the formulation of strategic business plans. Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget and providing solutions to improve problem areas and assisting in implementing corrective measures. Ability to work comprehensively with spreadsheets and budgeting packages. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Responsible of Guest Review Platform as example Medallia, LQA, Core Standards and other audits according to the brand\xe2\x80\x99s requirement. Qualifications & Experience At least 10 years\xe2\x80\x99 experience in the Rooms Division, ideally in an international luxury resort or similar environment. Previous experience developing and managing a team. Strong command of the English language A working knowledge of Resort systems and operations. Strategic, analytical and have solid business acumen. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Applicants are required to have five to seven years experience with diversity of Operations management positions. A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required. Some travel is required for training, conferences and special events.
Company Goal & Vision : We, Four Seasons Hotels and Resorts have chosen to specialize within the hospitality industry by offering only experience of exceptional quality. Our Objective is to be recognized as the company that manages the finest hotels, resorts and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers and to maintain our position as the World\'s premier luxury hospitality company. Achievement : - Four Seasons Resort Langkawi was named the highest ranked Resort in Malaysia by Cond\xc3\xa9 Nast Traveler\xe2\x80\x99s 2020 Readers\xe2\x80\x99 Choice Award, the most renowned international travel publication in the travel industry. Chosen as the #1 resort in Malaysia. Benefits and Perks : - Four Seasons believes in offering the best to the best; check out some of our amazing benefits! An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential. Learning and Development opportunities both in-person and online trainings. The opportunity to engage in a diverse and challenging work environment. Complimentary and or Discounted Hotel Stays. Competitive Salary. Excellent Benefits Package that includes Medical, Dental, EPF, SOCSO etc. Complimentary employee meal and uniforms.
Bachelor\'s or Equivalent