Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Summary:-

Provides guest services as well as supervision, direction and leadership in the Rooms Division in accordance with the objectives, performance and quality standards established by the Shangri-La Group.

Duties:-

• Familiar with the operational systems of all departments in the Rooms Division.
• Aligns management style, working practices and conduct with Shangri-La Group\'s vision, operating standards and policies.
• Complies with Shangri-La Group\'s code of conduct at all times.
• Prepares relevant reports required by RM/GM.
• Reviews key assumptions and prepares budget on an annual basis.
• Reviews and analyzes P&L and attends relevant meetings on a monthly basis.
• Develops and implements action plans to maximize financial performance and profitability of the hotel.
• Works and collaborates closely with other departments (Commercial Sales, Commercial Marketing, Revenue Optimization, Food & Beverage and etc) to deliver excellent service experience to our guests.
• Cultivates the team cohesiveness within and among different divisions.
• Leads the Special Projects Team of FL15 (Front Office), WAGs (Housekeeping), and etc to improve and enhance our guests overall staying experience.
• Involves with the analysis of the data in Medallia (Guests Experience & Feedback System) and GReAT (Defects Tracking) platforms with Quality Improvement Champion.
• Ensures the execution of the improvement action plan based on the data consolidated in the quality assurance platforms are effective and impactful.
• Monitors, guides and coaches colleagues for performance improvement and individual career development.
• Uplifts and trains colleagues in technical and soft skills.
• Embraces the continuous learning culture and supports all initiatives in colleagues\' learning and development.
• Provides support and ensures the progression of the Individual Development Plan (IDP) of high potential colleagues in the division.

• Diploma in Hotel Management or equivalent.
• Minimum 5 years\' experience in an international hotel group, in a similar capacity.
• Self-driven, people and goal-oriented.
• Optimistic and great motivator.
• Creative and innovative, always think out-of-the-box and challenge the status quo.
• Critical thinking skills.
• Upholds professional values, ethics and integrity at all times.
• Strong team player.
• Demonstrates leadership competencies.
• Strong interpersonal and communication skills.

Shangri-La Hotels & Resorts