Job Description

Key Functions

Directs and controls the activities of the Front Office, Housekeeping, Guest Services, Spa and Watersports

Managing the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews, and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.

Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved.

Works closely with Sales and the Director of Revenue to maximize the Hotel occupancy levels, rates and strong up-sell program.

Coordinating the organization and administrative functions in all areas of the Rooms Division.

Ensuring total compliance with standards of operation.

Ensuring that staffing is maintained at an appropriate level to match business demand.

Participating in all regular and operational meetings and in the formulation of strategic business plans.

Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget and providing solutions to improve problem areas and assisting in implementing corrective measures.

Ability to work comprehensively with spreadsheets and budgeting packages.

Develops relationships with return guests, group contacts and other guests in order to provide personalized service.

Responsible of Guest Review Platform as example Medallia, LQA, Core Standards and other audits according to the brand\xe2\x80\x99s requirement.

Qualifications & Experience

At least 10 years\xe2\x80\x99 experience in the Rooms Division, ideally in an international luxury resort or similar environment.

Previous experience developing and managing a team.

Strong command of the English language

A working knowledge of Resort systems and operations.

Strategic, analytical and have solid business acumen.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Applicants are required to have five to seven years experience with diversity of Operations management positions. A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.

Some travel is required for training, conferences and special events.

Four Seasons Hotels