Job Description

Responsibilities:

• Setting goals, developing and driving strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution
• Manages the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of ZUS Coffee
• Drives the engagement, development, and performance of all team members
• Demonstrates a calm demeanor during tough periods or unusual events and manages smooth transitions thereafter to keep the stores operating to standard and to set positive examples for the store teams
• Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
• Sets clear expectations, delegates and communicates key responsibilities and practices to team members to ensure smooth flow of operations
• Constantly reviews store environment to identify problems, concerns, and opportunities for improvement
• Monitors and manages store staffing levels
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance
• Ensures compliance with applicable federal, state, and local laws and regulations
• Develops risk management framework, service recovery framework, policy, process and establishes financial budgets and plans
• Develops and maintains business continuity strategies, policies, and guidelines
• Facilitates the innovation process within the organization and fosters business relationships and organizational diversity
• Manages compliance with food and beverage hygiene policies and procedures

Requirements:

• At least 5 years of progressive working experience preferably in the F&B industry or similar role in a complex environment
• Experience supervising others
• Excellent presentation, communication, problem-solving, interpersonal, and leadership skills
• A valuable Team Player and Critical Thinker
• Good organizational and time-management skills
• Computer literate with good command of both written and spoken English and Malay
• Pleasant personality, independent, hardworking, and energetic person
• Willing to work during weekends and public holidays
• Confident, proactive, able to work under pressure and meet tight deadlines
• Possess own transport and willing to travel

Job Types: Full-time, Permanent Salary: RM5,000.00 - RM5,500.00 per month Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)