Duty Manager

Miri, Malaysia

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Reports to the Front Office Manager.
Ensure that Front Office shifts are run efficiently and provide outstanding guest service
Lead the Front Office Team responsibly and efficiently and maintain a calm, professional environment at all times
Greets the VIP guests of the hotel. Performs special services for VIP Guests. Assists in VIPs\xe2\x80\x99 arrival and departure.
To be fully aware of the hotel\xe2\x80\x99s emergency procedures with regard to the safety of guests and employees.
Responsible for handling requests and complaints from guests.
Ensure that all employees are constantly updated on accurate hotel information.
Checks cleanliness of lobby and public areas, lights and front office staff in proper and orderly appearance and behaviour.
Responsible for planning, controlling and executing schedules & tasks.
Ensure activities are in compliance with company policies and procedures.

To be a leading hotel by exceeding Industry Standards.
STPM / A Level or Equivalent

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