Job Description

Key Responsibilities:

Platform & Product Management

Manage and update product listings, pricing, and descriptions across online marketplaces (e.g. Shopee, Lazada, TikTok Shop, company website). Ensure product information, visuals, and stock availability are accurate and up to date. Monitor product performance and suggest improvements to increase conversion rates.

Sales & Performance Monitoring

Track daily, weekly, and monthly sales performance across platforms. Analyze traffic, conversion rates, and campaign performance to identify opportunities for growth. Generate regular sales and performance reports for management review.

Order Fulfillment & Coordination

Coordinate with warehouse and logistics teams to ensure timely order processing, packing, and delivery. Resolve order discrepancies, cancellations, and customer complaints promptly.

Marketing & Campaign Execution

Collaborate with the marketing team to execute online promotions, campaigns, and product launches. Manage platform ads (Shopee Ads, Lazada Sponsored Discovery, TikTok Ads) and optimize performance. Support social media and influencer marketing initiatives related to e-commerce.

Customer Service & Support

Monitor and respond to customer inquiries, feedback, and reviews on all platforms. Maintain excellent customer satisfaction and service response time.

System & Process Improvement

Identify process bottlenecks and propose solutions to improve e-commerce efficiency. Keep updated with market trends, competitor analysis, and new digital tools.

Key Performance Indicators (KPI):

Monthly online sales target achievement Order fulfillment accuracy and timeliness Conversion rate and customer satisfaction score Growth in traffic and repeat customers Campaign ROI and ad performance metrics

Requirements:

Diploma/Degree in Marketing, Business, E-Commerce, or related field 1-3 years of experience in e-commerce operations or online marketing Proficient in Shopee/Lazada/TikTok Seller Center or equivalent Strong analytical, coordination, and communication skills Familiar with Excel/Google Sheets for reporting
Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person