Job Description

• Minimum education: Bachelor\'s Degree/Post Graduate Diploma/Professional Degree in Business Administration field or equivalent.
• Skills and Abilities: Listening and Communication, Problem Solving, Clear Thinking
• Possess own transport.
• Minimum 1 year experience in E-commerce marketplace operation, office administrative, E-Commerce, Account job preferred.
• Experience in continuous process improvement preferred.
• Ability to work independently with limited supervision.
• Ability to work with team members in a collaborative manner.
• Strong working knowledge of computer systems.
• Competent in using MS Word and Excel for daily works.
• Ability to prioritize work and multitask to ensure timely completion of projects.
• Good interpersonal and communication skills.
• Malaysia Citizen.
• Having excellent communication and interpersonal skills
• Ability to multitask and remain motivated and positive.
• Commitment to working efficiently and accurately.
• Good communication skills in Mandarin, Bahasa Malaysia & English (both verbal & written).
• Good interpersonal and communication skills.

Responsibilities

• Answering incoming calls; taking messages and re-directing calls as required.
• Dealing with email enquiries.
• Arranging both internal and external events.
• Maintaining the company social media accounts.
• Providing administration support to Sales Representative, Sales Executives, Managers and Senior Management, including mailing, scanning, letters, travel and appointment arrangement.
• Handle Customer Service & Complaint.
• Attend Roadshow, Trade Show and Event.
• Maintaining and updating the company database, preparing regular reports that are assigned.
• Assist in preparing presentations and proposals as assigned.
• Manage and control inventory and logistics.
• Working closely with the Buying & Merchandising and Warehouse teams to ensure products arrive on time.
• Ensure products are put live as soon as the stock arrives, raising any stock or SKU issues with the relevant teams, Buying, Merchandising and/or the warehouse team.
• Tracking of packing/picking SKUS from HQ Warehouse to subsidiary warehouse(s). Ensure all SKUS/stocks have been well received at the warehouse.
• Working closely with the customer service team to provide the customer with relevant information, advice and conversion opportunity.
• Day to day management to process all orders through marketplace (Shopee, Lazada, Tik Tok) daily sales into company\'s Accounting system by.
• Assist in return parcel from marketplace (Shopee, Lazada, Tik Tok) and ensuring all returns/refunds processed accurately coherent with customer\'s name, bank details, etc.
• Assist in products uploading on marketplace (Shopee, Lazada, Tik Tok).
• Support the Ecommerce & Sales Team with ad hoc on-site projects/tasks.

Benefits

• EPF & SOCSO
• Annual Bonus
• Monthly Incentive System
• Allowances
• Phantom Share Rewards
• Growth Bonus Reward System
• Monthly Team Lunch
• Monthly Private Lunch Session
• Annual Dinner
• Lucky Draw
• Monthly Birthday Celebration
• Insurance
• Group Sales Commission Rewards
• Annual Leave
• Medical Leave
• Product Knowledge and Marketing Strategy Training
• On-the-job and Overseas Professional Training
• Comprehensive Career Growth Path

SkillsCustomer Service Ecommerce Platforms Data Entry Inventory ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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