Job Description

Jannahnoe is looking for a dedicated

E-Commerce & Website Admin

to manage our online store operations across our official website, Shopee, TikTok Shop, and other platforms. If you are detail-oriented, organised, and enjoy working in the fashion industry, we'd love to have you on our team.

Key Responsibilities

E-Commerce

Upload and update products on our Website, Shopee, and TikTok Shop (pricing, stock, variants, descriptions). Ensure all product information is accurate and consistently updated across all platforms. Monitor daily sales, stock movement, and coordinate with the fulfilment team. Assist in managing online promotions, vouchers, campaigns, and store decorations.

Customer Service

Respond to customer inquiries on WhatsApp, Shopee Chat, TikTok messages, email, and other channels. Provide professional, friendly, and fast customer support. Handle order-related issues such as address updates, size queries, return/exchange requests, and shipping updates. Record and escalate customer feedback to improve service quality.

Administrative Support

Prepare simple daily or weekly reports (sales, stock, customer inquiries). Assist the operations/marketing team when needed. Ensure smooth day-to-day online store operations.

Requirements

At least

1 year of experience

in e-commerce/website admin/customer service (preferred). Fresh graduates are welcome to apply. Familiar with platforms such as Shopee Seller Centre, TikTok Shop Seller Centre. Good communication skills, responsible, fast learner, and organised. Comfortable using smartphone and basic editing tools (CapCut/Canva an advantage).
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM3,500.00 per month

Benefits:

Dental insurance Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development Vision insurance
Work Location: In person