E Commerce Administrator

Kuala Lumpur, Malaysia

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Duties & Responsibilities: -

Provide excellent customer support and address incidents and queries via email, telephone and chat.
To assist in processing orders in a timely manner and according to the marketplace\xe2\x80\x99s requirements.
To follow up sales order that does not convert more than 30 days.
To co-ordinate and arrange for pre- and post- delivery with delivery team, sales team and installer to ensure consistency in order processing.
Pack, weigh, and label completed items for shipment.
Register extended warranty.
To assist in administrative tasks during roadshows and sales events.
To carry out ad-hoc duties assigned by the Management / Superior form time to time.

Requirements:

Diploma in Administrative or related functional or equivalent experience.
Proven experience in e-commerce administration or related role.
Competent in MS Office
Proactive and detail oriented.
Ability to multitask and prioritize tasks effectively in a fast-paced, digitally centric environment.
Able to support during non-office day or hour as and when required.

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