E Commerce Customer Service (setia Alam)
Shah Alam, Selangor, Malaysia
Job Description
E-COMMERCE CUSTOMER SERVICE- high income
Responsibilities : * Responding to Customer Inquiries through various channels like email, live chat, phone calls, or social media.
- Assisting customers with order-related questions, tracking shipments, and processing returns, refunds or exchanges.
- Handling customer complaints and working towards resolutions.
- Suggesting additional or better products based on customer budget and preferences.
- Gathering and documenting customer feedback for improvement.
- Managing E-commerce seller center
- Problem-solving abilities
- Ability to multitask and prioritize tasks
- Basic computer proficiency
- Language proficiency in the primary customer language(s)
- Collaboration and teamwork skills
- Flexibility with scheduling and working shifts
- Exciting career opportunities and developments
- Working with supportive teams
- On job training will be provided
- Annual Bonus
- Maternity leave/Paternity leave, Annual leave & Medical Leave
You.my
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Job Detail
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Job IdJD959067
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned