Job Description

Job Tittle : E-Commerce Executive

Salary : RM2200 to RM2800

The E-Commerce Executive is responsible for managing and growing Gdora's online sales channels, including website and marketplaces. This role is hands-on and execution-driven, covering daily operations, online campaigns, order fulfilment coordination, and customer experience to support overall sales growth.

Roles & Responsibilities

1. E-Commerce Operations

Manage product listings, pricing, stock updates, and content on website and marketplaces (e.g. Shopee, TikTok Shop) Ensure product information is accurate, updated, and aligned with brand standards Monitor daily online sales performance

2. Order & Fulfilment Management

Oversee daily online orders and ensure timely processing Coordinate with packing, logistics, and courier teams Handle delivery issues, returns, and order discrepancies

3. Customer Experience

Respond to customer enquiries via e-commerce platforms, WhatsApp, and social media Provide after-sales support and resolve customer issues professionally Ensure positive online customer experience and reviews

4. Campaign & Promotion Execution

Execute online promotions, vouchers, bundles, and festive campaigns Support marketing activities such as product launches and flash sales Assist in coordinating campaigns with marketing or management team

5. Reporting & Analysis

Prepare daily and weekly reports on sales, orders, and stock Track campaign performance and suggest basic improvements Maintain records using Google Sheets or internal systems

6. Platform & Website Maintenance

Ensure website and marketplace storefronts are updated and well maintained Flag technical issues and liaise with relevant vendors or internal teams Support basic content updates such as banners and product highlights

Requirement

1.

Diploma or Degree in Business, Marketing, E-Commerce, or related field

2.

Minimum 1-2 years experience in e-commerce or online sales operations

3.

Familiar with platforms such as Shopee, TikTok Shop, Shopify, WooCommerce, or similar

4.

Detail-oriented, organised, and able to manage multiple tasks

5.

Strong communication skills and customer-focused mindset

6.

Able to work independently in a fast-paced SME environment

Job Types: Full-time, Freelance

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Free parking Health insurance Maternity leave Opportunities for promotion Professional development Work from home
Application Question(s):

Can you work in Bayan Baru, Penang When is the earliest can start work?
Experience:

E-commerce: 1 year (Required)
Work Location: In person