Job Description

1. Support Monthly Marketing Campaigns

Assist in planning and executing monthly promotional campaigns to boost awareness and sales. Support campaign mechanics, promotion setup, and strategy execution across online and offline channels.

2. Manage Daily E-Commerce Operations

Handle day-to-day operations on online platforms (e.g., Shopee, Lazada, TikTok Shop, and company website) including product uploads/updates, discount configurations, voucher setup, and monitoring of sales performance. Ensure price and promotion accuracy for all listed books.

3. Reporting and Performance Analysis

Prepare and analyze monthly performance reports. Provide insights to improve decision-making and campaign effectiveness.

4. Marketing Budget Assistance

Assist in planning and monitoring the usage of marketing funds for vouchers, free-gift-with-purchase (e.g., stationery items, exam kits)

5. Competitor & Market Analysis

Conduct competitor benchmarking and market research to recommend pricing strategies, product bundles, and campaign ideas.

6. Customer Support & Issue Handling

Respond promptly to operational issues such as platform errors, delayed shipments, and customer complaints (e.g., damaged books, missing items). Escalate technical or system-related problems to relevant parties and propose solutions. Monitor and manage customer chat ratings and feedback across platforms to ensure high service quality and customer satisfaction.

7. Cross-Departmental Coordination

Coordinate with Procurement, Fulfillment, Customer Service, and Editorial teams to ensure campaign readiness. Monitor stock availability, free gift allocation, and shipping timelines.

8. Campaign Readiness Monitoring

Follow up on campaign setup tasks such as visual design, website updates, product uploads, and promotion activation to ensure timely execution.

9. Logistics & Order Fulfillment Support

Print and prepare airway bills for daily shipments to ensure accuracy and timely dispatch of customer orders. Coordinate with Fulfillment and Courier partners to monitor pick-up schedules and delivery status. Troubleshoot and escalate logistics issues (e.g., missing parcels, delivery delays) to ensure smooth order fulfillment.

10. Team Support

Support and guide junior staff or new team members in completing daily operational tasks and campaign-related duties.

11. Post-Campaign Review Participation

Participate in post-mortem discussions after major campaigns to review outcomes, identify issues, and provide input for corrective actions.
Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Application Question(s):

Expected Salary
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

E-commerce: 1 year (Preferred)
Work Location: In person