Job Description

MohonCompany Highlights

• Be part of one of Malaysia\'s largest e-commerce companies.
• Work with a young, vibrant team of 90s and 00s employees.
• Enjoy regular company gatherings and overseas trips.

Kelayakan

• Possess degree or equivalent
• At least 1 year of working experience. Experience in e-commerce operations, preferably in a Shopee environment
• Fresh graduate are welcome
• Able to speak and write in Mandarin
• Knowledge of online marketing, promotions, and sales strategies
• Data analysis and reporting skills
• Strong attention to detail and ability to multitask
• Excellent written and verbal communication skills
• Customer-focused mindset and problem-solving abilities
• Ability to work independently and collaboratively
• Able to start work immediately or with short notice will be preferred.
• Strong organizational and multitasking abilities, with a proactive and results-driven approach.
• Creative thinking and a keen eye for design aesthetics.

TanggungjawabThis is a full-time on-site role for a Ecommerce Operation Executive located in Georgetown. As a Ecommerce Operation Executive, you will be responsible for managing and optimizing Shopee platform operations, coordinating promotions and marketing activities, analyzing data to drive sales performance, and maintaining excellent customer service. You will also be involved in product listing, inventory management, and ensuring smooth order fulfillment.

• Monitor and maintain proper functionality of the multiple Shopee stores.
• Manage the product listings on Shopee and ensure content accuracy of the image, price, and product description.
• Assist in planning and executing all e-commerce and other digital advertising campaigns.
• Assist in directing and managing content creation, traffic generation and conversation on the stores.
• To assist the management on measurement of marketing and customer related metrics such as sales, trend analysis, spending patterns, etc.
• Handle customer inquiries via online chats and phone, ensuring excellent customer service and satisfaction.
• Ensure and maintain healthy stock levels to avoid out of stock situations and late fulfilment.
• Work closely with internal/ external teams to ensure seamless execution of e-commerce initiatives and align strategies with broader company objectives.
• Follow up customer complaints and return issues.
• Other duties as assigned by senior or team leader.
• Manage ads for Shopee.

Manfaat

• Annual bonus
• KWSP and SOCSO
• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
• Company trip.
• Annual leave
• Medical and Hospitalisation leave

KemahiranData Analysis Ecommerce Platform Management Communication problem-solvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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