Job Description

Ecommerce Operations Assistant (10-2pm work from home) (2-6pm On Site Home Office Hub)

Location:

Sungai Buloh

Working Hours:

Monday to Friday (10am-6pm)(only 2-6pm at home office hub), Saturday (10am-2pm from home)

Company:

Boostoral, Malaysia's fast-growing oral care brand

Hello, we are a growing local oral care brand and we are scaling quickly and looking for a

dedicated, detail-oriented Ecommerce Operations Assistant

to support our daily operations.

This role is perfect for someone who enjoys structured tasks, communicates clearly, and takes pride in organised, accurate work.

What You'll Be Doing

1. Order Fulfilment & Packing

Pick, pack and prepare daily orders Print and apply shipping labels (training provided) Sort parcels for courier pickup Handle returns, damaged items and repacking Keep the packing area clean, organised, and efficient

2. Inventory Management

Daily stock counts Update inventory sheets Check incoming stock and report issues Basic QC for defects, damaged pumps, leaks, etc.

3. Admin & Customer Support

Reply to customer messages professionally Update order notes, issues and tracking Assist with simple Shopify tasks (status updates) Follow up with suppliers via WhatsApp/email Maintain daily records, reports and checklists Create PO

4. General Expectations

Show up on time every day Follow SOPs Keep high accuracy in packing Communicate clearly with the founder

Work Schedule

Monday-Friday:

10am to 2pm (from home) 2pm to 6pm (on site)

Saturday:

10am to 2pm (from home) Sunday off

Training Schedule & Onboarding

Week 1 (Half Day) (Order fulfilment training from 2-6pm)

Learn packing SOPs Learn stock count SOP Learn QC procedures Learn courier label printing Learn order packing priority system

Week 2 (Half Day) (Admin training + fulfill orders)(2-6pm)

Start packing independently Learn admin tasks Learn customer service templates Learn supplier follow-up templates Learn daily reporting system Other administrative tasks

Week 3-4

Operate independently with supervision Stabilise speed, accuracy and workflow Begin handling full fulfilment and daily ops

Trial Month & Salary Structure

Trial Month (RM800 Paid Training Trial Month)

First 2 weeks (Part Time Training)

Hours: 2pm to 6pm

Next 2 weeks (Full-Time Hours)

Hours: 10am-6pm (Mon-Fri), 10am-2pm (Sat) Purpose: To assess fit before full offer.
Once confirmed with full time offer:

Full-Time Salary : RM2,300/month

EPF & SOCSO included.

Requirements (Must-Have)

Education

Minimum: Diploma required

Experience

At least

1 year

in any of the following:

Fulfilment / warehouse / packing Retail stock operations Admin or customer service Shopee/Lazada operations Courier or parcel handling
Skills

Reliable, consistent, punctual Able to follow SOPs Proficient English Basic Malay Proficient Excel skills
Personality

Hardworking Detail-oriented Organised Positive attitude Willing to learn

Why Join Boostoral

Stable half-day on-site schedule Clear SOPs and clean workflow Fast-growing Malaysian oral care brand Friendly, founder-led environment Relaxed home office environment Learn ecommerce operations hands-on EPF & SOCSO provided 11 paid public holidays Annual leave provided (accrued monthly) Paid sick leave with MC Opportunities to grow as the company expands Work in a supportive, small-team environment Training provided for all fulfilment, admin, and system tasks Immediate feedback and improvement culture (no corporate nonsense)

How to Apply

Send your resume with:

Work experience Education Earliest start date
Shortlisted candidates will be contacted.

Job Type: Full-time

Pay: RM2,300.00 per month

Benefits:

Flexible schedule Free parking Health insurance Maternity leave
Ability to commute/relocate:

Sungai Buloh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

This role requires accuracy and discipline. Tell us one example of a task where attention to detail was important in your previous job.
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person