Job Description

• Good command (both spoken and written) in Mandarin, English, Bahasa Malaysia
• Possess at least Bachelor\'s Degree/ Diploma/ Advanced/ Higher/ Graduate Diploma.
• Those with successful e-commerce experience are preferred.
• Positive working attitude, passionate about e-commerce business, able to adapt to the needs of e-commerce business in terms of working hours arrangement, able to accept last minute work arrangement and overtime.

• The company will focus on training those who have no experience and are willing to learn hard.

• No matter whether you have experience or not, you need to start from the basic work and be familiar with the basic operation to facilitate the follow-up work.

• Manage multiple E-commerce business accounts ( Shopee, Lazada , Tiktok & etc.) and daily operations including product development, logistics arrangement, inventory replenishment, customer service enquiry, payment settlements and follow up sales orders, etc.
• Maintain and update product listing, pricing, inventory, promotion mechanics to ensure seamless customer journey.
• Ability to merge eCommerce implementation & branding strategies to identify opportunities for growth.
• Basic understanding in data & competitive analysis related to key metrics within the eCommerce landscape to increase business opportunities in online marketplaces/platforms.
• Liaise & maintain good relationships with marketplaces to understand market trends and advise on strategies to drive and achieve business objectives.
• Work closely with different stakeholders (internal & external) to ensure smooth business operation.
• Responsible on monthly/campaign reports, analysis reports and presentation.
• Liaise with graphic designer by preparing creative brief to conceptualize product contents, onsite banners and advertising creatives.
• To provide customer support on the product inquiry, live chat and after sales services
• Monthly e-commerce SKU management and optimization
• Stay up to date with the latest competitor\'s activities and best practices, acquire insight in online marketing trends and keep strategies up-to-date.
• Assist Management in driving strategic developments, planning for online business, and identifying new potential business platform.
• Conduct market research and provide recommendations to Management.
• Evaluate customer journey in order to improve customer experience, enhance customer satisfaction and drive business for online & offline platforms.
• Liaise with the account manager of e-commerce platform in relation to participating promotion campaigns and strategic marketing investment.
• Support branding activities including marketing and promotion campaigns, VIP events, exhibition, point-of-sales marketing, etc.
• Perform other ad-hoc projects as assigned.

• Bonus
• Performance Incentive
• Annual Leave / Medical Leave
• KWSP / EIS / Socso

• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• EPF / SOCSO / PCB
• Performance Bonus
• Training Provided

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