Job Description

Luxasia Group, the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific, is seeking a highly organized and motivated individual to join our team as an E-Commerce Operations Executive on a 6 months contract basis. In this role, you will play a crucial role in supporting our e-commerce operations and ensuring the smooth execution of our online initiatives.As an E-Commerce Operations Executive, you will be responsible for managing the day-to-day operations of our e-commerce platforms. This includes overseeing order fulfillment, inventory management, content management, and coordinating with logistics partners for efficient order delivery. You will collaborate with cross-functional teams, such as marketing and customer service, to ensure a seamless customer experience and support online campaigns and promotions.Joining Luxasia means being part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences in the beauty and luxury lifestyle sector. We offer a collaborative work environment that encourages growth and development, where your contributions are valued and recognized.If you are a detail-oriented individual with strong organizational and analytical skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you. Come join Luxasia and be part of shaping the future of e-commerce in Asia Pacific.Commerce Operations Executive(Maternity Coverage: August 2024 to Feb 2025)Responsibilities\xc2\xa7 Ensure smooth daily operations, maintain store performance rating high and ensure data accuracy, monitoring and timely reporting.\xc2\xa7 Create & Monitor daily order fulfilment\xc2\xa7 Upload/Maintain new product listing\xc2\xa7 Assist in GWP enrollment\xc2\xa7 Help monitor if promotions are up and running\xc2\xa7 Examine promotions after creation to ensure that it was set up correctly\xc2\xa7 Responsible for stock replenishment on all channels\xc2\xa7 Monitor order status on all Marketplaces once shipped out\xc2\xa7 Responsible for claims filing and monitor claims status\xc2\xa7 Participate in onboarding process, Sellercenter account creation and customer mapping\xc2\xa7 Sending of accurate and timely data for sales reporting, order processing, promotion accruals, returns and refunds etc.\xc2\xa7 Liaising with warehouse and platforms on order pickup and other order concerns\xc2\xa7 Liaising with finance on any payment discrepancies\xc2\xa7 Help resolve any customer complaints\xc2\xa7 Weekly returns monitoring and process cancelled orders\xc2\xa7 Submit billings to finance\xc2\xa7 Maintain high store performance ratings\xc2\xa7 Continuously improve processes and practicesRequirements\xc2\xa7 1 to 2 years of experience in managing e-commerce operations, across marketplaces\xc2\xa7 Critical-thinking and interpersonal skills\xc2\xa7 Strong communication and problem solving skills\xc2\xa7 Highly proficient in MS Excel\xc2\xa7 Self-starter, and can work under pressure\xc2\xa7 Highly detail oriented\xc2\xa7 Ability to manage multiple projects and execute under tight deadlines\xc2\xa7 Ability to work independentlyDo you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?If so, you are the one we are looking for. JOIN US and let\xe2\x80\x99s grow together.To explore other careers opportunities, visit our careers page @If you have a question for us, please drop us an emailWe regret to inform you that only shortlisted candidates will be contacted. Thank you.Recruitment Privacy NoticeBy proceeding with your application, you confirm that you have read LUXASIA\'s recruitment privacy notice [ and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.Note to staffing agenciesPlease DO NOT contact LUXASIA\xe2\x80\x99s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA\xe2\x80\x99s T&E team before you submit candidates\xe2\x80\x99 resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

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