Online store fulfilment process & monitoring include arranging stock for fulfilment.
To match the payment received against the e-commerce sale (i.e., Shopee, Lazada) invoices.
To check the reason for short payment.
To follow up outstanding claim / payment from e-commerce marketplace vendor (i.e., Shopee, Lazada).
To assist in preparation of e-commerce report for management.
Monitoring warehouse fulfilment status & keep updating.
Monitoring all failed delivery, return & refund order status.
Cross checking return item condition to accept return or reject.
Submit cases or claim & monitoring the claim status on marketplace & courier.
Communicate with customer service team & outlet to arrange self-collection for customer.
Any other ad-hoc tasks as and when required.
Job Requirements:
Required language(s): English, Bahasa Malaysia and Mandarin is an added advantage
Required Skill(s): using spreadsheets or Excel (pivot tables, vlookup etc)
Basic knowledge in Microsoft Word, Power Point and Outlook
Knowledge of E-commerce space, SEO will be an added advantage
Able to work under pressure and handle tight timeline
Candidate must possess at least STPM/ A-Level/ Diploma in any field.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM4,000.00 per month
Benefits:
Opportunities for promotion
Parental leave
Professional development
Experience:
E-commerce: 1 year (Preferred)
Location:
Cheras (Kuala Lumpur) (Preferred)
Work Location: In person
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