Job Description

WE'RE HIRING: E-COMMERCE & OPERATIONS ASSISTANT

Location: Semenyih | Full-Time | Fast-Paced Environment

Are you organized, tech-savvy, and thrive in a fast-paced, dynamic work environment? We're looking for an

E-Commerce

to join our growing team and help us scale our daily operations across multiple online platforms.

Job Responsibilities

1. Order Processing & Fulfillment

Manage and process daily orders from Shopee, TikTok Shop, Shopify, etc. Verify customer details, order items, and shipping info for accuracy. Coordinate with the packing/logistics team to ensure timely and error-free fulfillment.

2. Product Listings & Updates

Upload new product listings with accurate descriptions, prices, and stock levels. Ensure all listings are SEO-optimized with high-quality images and clear product details.

3. Customer Service

Handle customer inquiries via chat/email in a professional, friendly, and fast-response manner. Resolve order-related issues, returns, and complaints efficiently. Follow up for feedback and ensure customer satisfaction.

4. Inventory Monitoring

Monitor stock levels and notify the team on restock needs. Support with stocktaking and assist in preparing basic inventory reports.

5. Platform Management

Keep online storefronts updated with banners, layouts, and product highlights. Set up vouchers, discounts, and flash sales in line with marketing plans.

6. Reporting & Admin

Generate daily sales summaries, invoices, and performance reports. Assist with customer database, financial data entry, or campaign tracking as required.

Requirements

Education & Experience

SPM/Diploma in Business Admin, E-Commerce, or related field. Preferably 1 year of experience in e-commerce/admin (Fresh grads are welcome to apply).

Skills

Familiar with seller center platforms like Shopee, TikTok Shop, Shopify, or Lazada. Proficient in Excel, Google Sheets & basic admin tools. Excellent attention to detail, fast learner & solution-oriented. Strong communication skills in Bahasa Malaysia & English. Able to handle pressure and multitask in a high-speed work setting.

Why Join Us?

Be part of a fast-growing, digital-savvy team Opportunity to grow and learn e-commerce backend & strategy Work in a high-energy environment where your ideas are valued
Job Type: Full-time

Pay: RM1,900.00 - RM2,200.00 per month

Benefits:

Free parking Professional development
Work Location: In person