Job Description

• Provide exceptional customer service through various channels (email, phone, live chat).
• Address customer inquiries and resolve issues promptly.

2. Online Sales Management:

• Push online sales by introducing products to online customers.
• Manage and optimize online listings on marketplaces such as Shopee, Lazada, TikTok.
• Update stock levels and manage inventory across all platforms.

3. Website Maintenance:

• Maintain and update the company website.
• Review and improve the quality of images and banners.
• Ensure the website is user-friendly and optimized for sales.

4. Order Processing:

• Pack and prepare products for shipping.
• Arrange product shipping and coordinate with logistics partners.
• Handle returns and exchange requests.

5. After-Sales Service:

• Follow up with customers post-purchase.
• Request and manage customer reviews.
• Engage with customers to promote new arrivals and special offers.

6. Social Media Management:

• Manage social media platforms including Facebook, Instagram, YouTube.
• Create and schedule posts to engage and grow the online community.

7. Content Creation:

• Create engaging and high-quality content for all platforms.

8. Marketing and Promotion:

• Develop and implement online marketing strategies.
• Run promotions and special campaigns to drive sales.
• Analyze the performance of marketing campaigns and optimize accordingly.

9. Administrative Duties:

• Update and maintain product listings.
• Monitor and report on e-commerce performance metrics.
• Collaborate with other departments to ensure a cohesive online presence.

Responsibilities1. Experience:

• Proven experience in e-commerce management or a related field.
• Familiarity with online marketplaces like Shopee, Lazada, TikTok.
• Experience with social media management and content creation.

2. Skills:

• Strong customer service skills.
• Proficiency in website maintenance and e-commerce platforms.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Ability to design and edit photos and videos (preferred).

3. Technical Skills:

• Knowledge of SEO and online marketing best practices.
• Proficient in using e-commerce and website management tools.
• Familiarity with social media analytics and tools.

4. Personal Attributes:

• Highly motivated and results-oriented.
• Creative and innovative thinker.
• Strong attention to detail.
• Ability to work independently and as part of a team.

5. Additional Requirements:

• Ability to perform live sessions on social media platforms.
• Flexibility to adapt to a fast-paced and changing environment.

Benefits

• EPF/SOCSO
• Annual Leaves
• Medical Leaves

Additional Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave

SkillsDigital Marketing E-Commerce Platforms Analytics Product Management SEOImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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