Job Description

About the Role:

We are seeking a dynamic and results-driven E-commerce Team Leader to oversee our online sales operations. You will be responsible for leading a team of specialists to drive sales growth, enhance the online customer experience, and manage our presence across various e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop, Shopify). The ideal candidate is a hands-on leader with a strong analytical mind and a passion for digital commerce.

Key Responsibilities:

1. Team Leadership & Management:

Lead, mentor, and motivate a team of e-commerce executives and assistants. Delegate tasks, set clear KPIs (Key Performance Indicators), and conduct regular performance reviews. Foster a collaborative and high-performance team culture. Identify training needs and facilitate skill development for the team.

2. Platform & Sales Management:

Oversee the day-to-day operations of our stores on major marketplaces (Shopee, Lazada, etc.) and our own website. Develop and execute strategies to increase traffic, conversion rates, average order value (AOV), and overall sales revenue. Manage product listings, ensuring they are optimized with high-quality images, compelling copy, and correct keywords for SEO. Coordinate with the marketing team to plan and execute campaigns, sales, and promotions.

3. Campaign & Promotion Execution:

Plan and manage participation in platform-led campaigns (e.g., 9.9, 10.10, 11.11, 12.12). Utilize platform marketing tools (e.g., Shopeepay, Lazada Wallet promotions, vouchers, ads) to boost visibility and sales. Analyze campaign performance and provide post-campaign reports with insights and recommendations.

4. Data Analysis & Reporting:

Monitor, analyze, and report on key e-commerce metrics using platform dashboards and Google Analytics. Translate data into actionable insights to optimize product assortment, pricing, and marketing strategies. Prepare weekly and monthly performance reports for management.

5. Customer Service & Order Fulfilment:

Ensure a high standard of customer service is maintained, including managing customer queries and reviews promptly. Work closely with the logistics and warehouse team to ensure smooth order processing, shipment, and returns management. Maintain high seller ratings and performance standards on all platforms.

6. Inventory & Content Management:

Collaborate with the procurement and planning team to maintain optimal stock levels and prevent stock-outs. Ensure all content is accurate, up-to-date, and aligned with brand guidelines.

Qualifications & Experience:

Bachelor's degree in Business, Marketing, E-commerce, or a related field. Minimum of

3-4 years of experience

in e-commerce operations, with at least

1-2 years in a team lead or supervisory role

.

Must have hands-on experience managing stores on Shopee, Lazada, and/or TikTok Shop.

Experience with Shopify or Magento is a strong advantage. Proficient in using e-commerce analytics tools and MS Office (especially Excel for data analysis). Strong understanding of digital marketing principles, including SEO, SEM, and social media marketing. Excellent leadership, communication, and interpersonal skills. Proven ability to problem-solve, multitask, and work in a fast-paced environment.
Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Application Question(s):

Can you accept working day from Monday to Friday? What is your notice of resignation? What is your expected salary? Have you ever involve with food product? Can you accept working hour of 8.00 am to 6.00 pm?
Education:

Bachelor's (Preferred)
Experience:

team leader: 2 years (Preferred) E-commerce: 3 years (Preferred)
Language:

English (Preferred) Bahasa Malaysia (Preferred)
Location:

Puchong (Preferred)
Work Location: In person