Job Description

Responsibilities:

Oversee and coordinate daily e-commerce operational tasks including product listing, pricing updates, order processing, returns handling, and campaign execution. Monitor online store performance to ensure accuracy, efficiency, and customer satisfaction. Plan, execute, and analyze marketing campaigns and promotional activities in collaboration with the Marketing team. Evaluate campaign performance data to identify insights, trends, and opportunities to improve traffic, conversion rates, and sales. Recommend and implement improvements to enhance user experience and drive higher online engagement. Respond promptly to customer inquiries and complaints, providing effective solutions and ensuring timely resolution. Achieve division monthly gross profit target as set by the Management. Liaise with the Marketing team to develop and execute effective online strategies to drive store traffic and sales. Perform administrative and reporting duties related to e-commerce operations. To undertake any ad-hoc assignments as and when required.

Requirements

:

Candidates must possess at least a Diploma/Bachelor's Degree in E-commerce, Marketing, Business Administration or equivalent. Minimum 3 years of working experience in e-commerce operations or online sales, with at least 1 year in a supervisory or team leader role. Strong analytical skills with the ability to interpret data and make actionable recommendations. Proficient in e-commerce platforms and familiar with online marketing concepts Excellent leadership, communication, and problem-solving abilities. Detail-oriented, organized, and results-driven with a strong sense of accountability. Positive attitude, proactive and self-motivated with a passion for e-commerce growth. Applicants must be willing to work in Ipoh, Perak.

Benefits:

Employee Shares Option Scheme (ESOS) KPI rewards Annual Bonus EPF, SOCSO, EIS Medical Claim Overtime Claim Annual Leave/ Medical Leave/ Wedding Leave, etc Staff Purchase Scheme Product Training: Apple/ Intel/ Microsoft/ APC, etc Oversea Trip: Asia, America, Australia, Europe Salary Review- Twice per year
Job Types: Full-time, Permanent

Benefits:

Free parking Opportunities for promotion Parental leave Professional development
Application Question(s):

Are you willing to work overtime or on weekends when required, such as during peak periods, double-digit campaign events, etc?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

E-commerce: 1 year (Preferred) Leadership: 1 year (Preferred)
Language:

English (Preferred) Mandarin (Preferred) Bahasa Malaysia (Preferred)
Location:

Ipoh (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person