Job Description

About the role

We are seeking individuals who are passionate about providing high-quality, personalized support and guidance to high school, college and university students to chart out their higher education pathway.

What you'll be doing

Providing personalized education counselling and advice to students and parents on higher education options Respond to student enquiries promptly, professionally, and with a personal touch Build trust and strong relationships by proactively following up on student and parent enquiries. Represent the organization at education fairs, school workshops, and student recruitment activities (including some Saturdays). Liaise with overseas universities and admissions teams to track student applications, arrange interviews, and advocate on their behalf. Accurately manage and update student records. Stay up to date with industry trends through in-house training, university information sessions, and exciting overseas familiarization trips (all expenses covered!).

What we're looking for

Passion for Education:

Dedicated to supporting teens and young adults (16-25 years old) in navigating their higher education choices.

Customer-Focused Mindset:

Strong customer service skills to guide both students and parents with professionalism and empathy.

Communication Skills:

Excellent written and verbal proficiency in English. Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients.

Goal-Oriented & Resilient:

Motivated by success, able to adapt and thrive in a dynamic environment.

Attention to Detail:

Organized and meticulous in handling student information and processes.

Growth Mindset:

Willingness to learn and continuously improve.

Task Management:

Able to manage workload, stay organised and maintain momentum without procrastinating.

Flexibility:

Comfortable juggling shifting priorities and handling ad hoc tasks without losing focus on core responsibilities.

Bonus Skills & Experience:

Studied abroad in an English-speaking country (UK, Ireland, Australia, or New Zealand). Prior experience in customer service or education counselling.

Want to know us better?

Check out our socials for more info.

Instagram - https://www.instagram.com/ukecmalaysia/

Youtube: https://www.youtube.com/watch?v=UtpfUtPO0qw&list=UULF6fOcjDvNQwmUs-tYvXSlYw&index=7

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

Additional leave Cell phone reimbursement Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development
Application Question(s):

Do you have previous experience in customer service-related role? How many years' experience do you have as a College/University Counsellor?
Education:

Bachelor's (Required)
Language:

English (Required) Mandarin (Preferred)
Work Location: In person