Job Description

Company DescriptionJoin us at Accor, where life pulses with passion!\xe2\x80\x8bAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\xe2\x80\x8bBy joining us, you will become a Heartist\xc2\xae, because hospitality is, first and foremost, a work of heart.\xe2\x80\x8bYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\xe2\x80\x8bYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\xe2\x80\x8bEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,\xe2\x80\x8b
Join us and become a Heartist\xc2\xae.This position is responsible for the efficient operation of the food and beverage service function to ensure total customer satisfaction whilst meeting the departmental budget.What you will be doing:

• Ensure efficient, friendly and professional food & beverage service is provided to all guests.
• Familiarize yourself with VIP and regular guests to ensure their requests and needs are met.
• Set up systems to protect and maintain control of food service equipment, correctly recording breakages and carry our regular stock takes.
• Set up and maintain a weekly cleaning schedule for the food service areas to achieve the highest possible hygiene and cleaning standards.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles.
• Greet and welcome guests, assist with enquiries and restaurant bookings. Assist guests with menu offerings and maximize sales opportunities through knowledge of product and suggestive selling. Effectively take orders. Ensure accuracy by repeating order(s) to the guests, dockets written clearly and correctly input into the point of sale system.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head

• Service oriented with an eye for detail.
• Multicultural awareness and able to work with people from diverse cultures.
• Ability to work independently and demonstrated initiative in a dynamic environment.
• Self-motivated and energetic.
• Confident and articulate communication, negotiation, leadership, relationship and networking skills
• Good interpersonal skills with ability to communicate with all levels of team members
• Flexible and able to embrace and respond effectively to change

• Minimum of 2 years of relevant experience in a food and beverage outlet, and have a prior experience as supervisor is a must.
• Strong knowledge of a variety of beverages
• Micros knowledge desirable.

Accor