Job Description

Role Purpose:

The mission of the Solution Expert is to maintain a high level of expertise on this Workstations technology domain. He/She will liaise with Service Managers and Solution Architects in service strategy definition, contribute to service development by designing solutions according to the service strategy and will act as Level 3 for supporting incident/problems processes.

Within the GIO EUS Global Operations team, the Solution Expert CUW (Common User Workstation) helps to ensure the stable operation of Windows or Chrome based Endpoints on a global perimeter. The Solution Expert CUW will contribute and/or suggest technical improvements for the End User Service in general.

Responsibilities:
Windows Images

• Engineering and maintenance of the global CUW - golden image - (based on Windows)
• Create and maintain different configurations of CUW
• Support and/or propose evolutions regarding CUW
• Evolution and monitoring of the industrial process to distribute the golden image to Field Service all around the globe
• Share new CUW images with hardware providers and validate its correct functionality
• Write technical documentation and procedures
• Adhere to the company ITIL change management process and support global Chand Advisory Board meetings
• Advise on technology decisions & provide service implementation guidelines

Workstation Management

• Work closely and actively with other team members on different projects linked to workstation management
• Conduct daily technical administrative work to ensure the availability, stability and security of the solution and endpoints
• Supports the patching and upgrades of systems and operating systems in the environment
• L3 support and troubleshooting, analyze problems and root causes
• Contribute to realize technical implementation relevant to support the strategy of EUS and its Roadmap
• Understand and document the technical requirements for new services or service enhancements.
• Advise on technology decisions & provide service implementation guidelines
• Review & provide input on proposals from an architectural perspective, including feasibility, technical viability
• Contribute to the problem management and Continuous Improvement processes around workstation management. This does include contribution with knowledgement management for End User Support teams (procedures, knowledge articles, etc, \xe2\x80\xa6.)

Requirements:

• Experience - 2 to 5 years of experience in IT infrastructure in large multinational companies, if possible with a End User Service major
• Proven experience in Microsoft MDT, AIK, WDS
• Proven experience in Image creation
• Proven experience in Workstation management (MS SCCM or BBCA Marimba or IBM BigFix)
• Strong knowledge in Windows OS
• Experience confirmed in script languages (VBS, Powershell)
• Solid understanding of End User related devices (Laptop, Desktop, Tablet, Chromebook)
• GPO
• Solid understanding of DNS, Active Directory, DHCP, DNS, IP Printing, LAN, WLAN, Web Browsers
• Knowledge of Printing Services
• Experience with the IT Infrastructure Library (ITIL) framework
• Experience in MDM (Workspace one, MobileIron, Soti, Intune) is a plus
• First experience with Chrome OS is a plus
• Experience with a ITSM tool with preference for Service Now

Reference Number:

599077

Contact Details:

Jamie.Ang@persolkelly.com

Profession:

Information Technology
IT Services

Company:

PERSOLKELLY Malaysia

Date Posted:

24/02/2024 3:18:00 AM

PersolKelly