Engineer Information Technology Enduser Support Engineer
Melaka, Malaysia
Job Description
Location: Melaka
Job ID: 86376
Job description
In your new role you will:
- Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets and chats.
- Provide information and status updates of incidents to our end-users.
- Responsible for the content and releasing of IT Information news.
- Accountable for all content used in support tooling e.g: knowledge database, self service portal etc.
- Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
- Perform any additional tasks, topics, project as and when advised by Service Desk management.
You are best equipped for this task if you have:
- Good proficiency in English and Bahasa Melayu is compulsory.
- Proficiency in Mandarin will be compulsory if required. German language is an added advantage.
- Strong communication and interpersonal skills.
- Required to run shift; which includes public & national holidays and weekends.
- Able to work independently with minimal supervision, willing to learn and work hard.
- Team player and customer focused.
- Experience in IT Service Desk, IT Helpdesk or IT Service Management is an added advantage.
- Fresh graduates are welcome to apply!
Infineon is a world leader in semiconductor solutions that make life easier, safer, and greener. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world.
Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality. The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister\'s Office as well as 15 corporate awards.
Does this sound like just the right challenge for you? If so, we look forward to getting to know you!
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Job Detail
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Job IdJD900350
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned