Engineer Information Technology Enduser Support Engineer
Job Description
In your new role you will: Actively monitor incoming contacts via 3 end-user channels : Calls, web tickets and chats. Provide information and status updates of incidents to our end-users. Responsible for the content and releasing of IT Information news. Accountable for all content used in support tooling e.g: knowledge database, self service portal etc. Participate and drive continuous improvement initiatives and collaborations with 2nd level IT. To perform any additional tasks, topics, project as and when advised by Service Desk management. Your Profile You are best equipped for this task if you have: Good proficiency in English and Bahasa Melayu is compulsory. Proficiency in Mandarin will be compulsory if required. Strong communication and interpersonal skills. Required to run shift which includes public & national holidays and weekends. Able to work independently with minimal supervision. Willing to learn and work hard. Team player and customer focused. Possesses theoretical and practical knowledge/experience in IT. Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications (eg: Microsoft solutions are preferred). Fresh graduates are welcome to apply Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.
foundit
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD985161
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMelaka, Malaysia
-
EducationNot mentioned