Job Description

MohonKelayakanRequirements

• Possess at least SPM and above. Fresh graduate is welcome to apply.
• Fluency in reading and writing English and Bahasa Malaysia
• 24 Hours rotational shift (9 Hours including 1 hour break)
• 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment.
• Strong ability to multitask, prioritize and manage time effectively.
• You are required to work on site at Medini 7 Office
• Available to start work on 4 September 2024

TanggungjawabResponsibility

• Manage and resolve incoming customer inquiries via phone, chat, and email concerning ride-hailing, food delivery, and other services.
• Manage and resolve customer complaints related to driver or delivery partner performance, service quality, and order issues, ensuring effective and prompt solutions.
• Facilitate order modifications, cancellations, and refunds, ensuring a seamless and efficient process for customers.
• Clearly inform customers of any updates to service policies, terms, or conditions, ensuring they are fully aware of any changes.
• Keep up-to-date with the latest updates in service policies, operational procedures, and best practices in customer service.

Manfaat

• Salary Package: RM1900 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
• EPF+SOCSO
• 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
• 1 month paid training is provided
• FREE Shuttle service at some location.
• Location: NEAR Nusa Jaya

About CompanyOur client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.Ready to take the next step? We want to see your talent, submit your resume now, with the email title: Customer Services AssistantKemahiranCommunicationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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