Job Description

KEY ACCOUNTABILITIES

• Provide quality customer support through Voice and Digital channels for our customers.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Keep records of customer interactions and transactions
• Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, and provide appropriate solutions and alternatives within the time limits.
• Take extra mile to engage customers.
• To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS

• Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service/Telesales.
• Required language (s): English & Bahasa Malaysia, preferred with Mandarin
• Applicants should be Malaysians citizens
• Good interpersonal and communication skills; with the ability to write and converse well in English & Bahasa Malaysia.
• With min 1 year Contact Centre experience with good telephone etiquette and knowledge in the telecommunication industry [products/services] is an added advantage.
• Excellent verbal/written communication skills in both English and Malay languages.
• Ability to communicate results to management and in a fast paced environment.
• Office working hour (2 days off)

Job Type: Contract
Contract length: 3 months Salary: RM2,500.00 per month Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay

Application Question(s):

• What is your expected salary?