Customer Service Consultant
Job Description
Responsibilities:
-Responding to customer enquiries within the agreed response time
-Resolve customer enquiries through our support channels (not limited to): Emails, chat
-Provide relevant service recovery, support, and recommendations to customers
-Support customer on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
-Accurately record and escalate customers' feedback and bugs to relevant departments
Requirement
- diploma in any field
- 1 year experience in Customer Service
- Past experience in fashion ecommerce is advantageous
-Great comprehension skills to understand customers' enquiries and needs
-Proficient written English, Bahasa Malaysia and Mandarin
-Fast and accurate typing skills (60 words per minute and above)
Monday to Friday (9.30am to 6.30pm)
Alternate Saturday (10am to 2pm)
Skills Required
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD305206
-
IndustryBPO/ITES
-
Total Positions2
-
Job Type:Full Time
-
Salary:Trainee Stipend
-
Employment StatusPermanent
-
Job LocationSelangor, Malaysia
-
EducationAny Graduate
-
Experience0 - 1 Year