Job Description

Responsibilities / Main activities ESM-SILVA Configuration Officer is in charge of the SILVA Configuration Data Quality Main role consists in defining/publishing/controlling data configuration policies on Service Management processes aligning with the Global Process Owners and managing the different SILVA GO products and Opcos Stakeholders. Ensuring that Service Management Data Configuration is accurate and consistent for a reliable usage of data extracted from SILVA (ex. Harmony Dashboard) To Govern the Service Management Data Configuration community (meetings, communication, \xe2\x80\xa6), being the SPOC for Service Management Configuration Data for GO and the Opcos. Silva Configuration Support the Silva Framework adoption (Silva Processess, Silva Roles, Organization etc.). Promote the adoption of BAU Model on configuration data:

• Best practices to raise the Silva Tickets through the Portal
• Decrease the email communication related to ticket follow-ups (Make use of Channels - Tickets / Community).

Bridge Markets, Products and Silva Product on any master data focusing on configuration data Offer advisory Service on Data/Config. steps Back-fill when no identified key user. Review data change relevancy to business needs and impacts. Lead BAU task force for Data change (removal of a company,..) Sync with Silva BAU team to execute data operations in Silva Maintain and enrich the data clean-up approach. Maintain the configuration data change tooling. Lead the operational Configuration Data review with the data Quality team. Publish and maintain documentation in Silva KB Configuration Governance Owner of Silva BUSINESS catalog for Data/Config. Animate the Governance (community, data council, SteerCo) Review and manage Business and technical impacts for data purge Prepare and steer the Silva Configuration Monthly Meeting

• Identify with the Global Process Owners and Customers the gaps and actions to remediate
• Maintain/Communicate Configuration Policies

Your Profile
SERVICE NOW Admin certification ITIL SERVICE NOW CSDM (Data Model) English Fluent
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we\xe2\x80\x99ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we\xe2\x80\x99re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you\xe2\x80\x99ll feel like you belong, are included and can thrive. You\xe2\x80\x99ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we\xe2\x80\x99re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.